Terms & Conditions

1. General Provisions

1.1 The Regulations define the rules of shopping in the online store operating at www.cartalia.co.uk and the rules for customer data management, the scope of liability, conditions of complaints and any other order information.
1.2 The owner and administrator is Cartalia Limited.
Main office: Cartalia,  2 Crook Street CH1 2BE Chester Phone: (01244)297602
1.3 This document is a form of agreement between the Company and the Customer / Buyer using the Website.

2. Terms of Use

2.1 Using the online store means that the Customer accepts these regulations in full. The website and logo are the property of Cartalia and are protected by law. Materials contained on the website including: texts, graphics, photos, can not be copied and used in any way.
2.2 Orders on the website may only be submitted by Customers who have completed the order form or registered and become acquainted with the content of these Regulations, accepting it. To create an individual customer account, complete the registration form.
2.3 Personal data provided by the Customer during registration and e-mail address will be used to fulfill orders, settle them and deliver them to the correct address and contacts when processing orders. By accepting the regulations, the customer agrees to receive information via electronic mail.
2.4 The Customer's account on the Website may be terminated by the Company in the event of non-compliance with the regulations or in the event of termination of cooperation with a given Customer.
2.5 The Company reserves the right to store data relating to the Customer (data entered during registration) and account history, i.e. all data regarding the Customer's orders whose account has been deleted.

3. Process of Submitting and Realising Orders

3.1 The conclusion of the contract (placing an order) takes place at the moment of delivery by the customer of all files and data necessary to perform the contract.
3.2 Orders on the website may be placed 24 hours a day, 7 days a week.
3.3 All orders are carried out carefully, accurately and as soon as possible. The time of order completion should be consistent with the information given on the website. In special cases, this period may be extended, about which the Client will be informed.
3.4 Permissible tolerance of non-conformity of the ordered product with the product obtained is 3 mm.
3.5 The publisher is not responsible for delays due to improper preparation of files for printing by the customer. In this case, the order delivery time is counted from the beginning - from the moment the Customer delivers the files for printing in the correct form. 
3.6 The publisher is not responsible for delays during busy periods i.e.: December.
3.7 The shipment of the order is carried out by:
a) Publisher in Warsaw, on the terms and prices described on the Website
b) Third parties (hereinafter referred to as Suppliers), in the manner specified by the Customer when placing the order, on the terms and prices described on the website. The delivery dates provided on the website are only indicative.
3.8 Orders completed are delivered to the address provided during registration or when placing an order.
3.9 If you wish to receive a VAT invoice, please provide information about this fact and the subject data in the comments for the order. If this annotation is not included in the comments for the order, issuing a VAT invoice on the basis of a receipt will be possible only if the receipt is delivered to the Company's office no later than 7 days from the date of issue.

4. Materials for Printing

4.1 The Client bears full responsibility for legal defects resulting from the content and form of files delivered for printing, including also for any infringement of third party rights. The customer declares that the files sent are virus-free and will not cause software or computer hardware malfunctions. The Company is not responsible for incorrectly preparing files for printing.
4.2 Orders are printed in the form in which they were delivered to the Company. The publisher is not responsible for the poor print quality resulting from the parameters of the files received. Defects caused by low resolution of uploaded files, degree of compression, incorrectly used color profiles or unspecified remarks to the order are not subject to complaint.
4.3 Due to the variety of monitors (screens) as well as the related differences in the display of colors - prints may differ in terms of color compatibility with what the customer sees on their monitor (screen). The variety of color profiles used for printing machines is also the reason for the color differences between printouts, photo prints, as well as photo printouts from the home printer. Therefore, the Company does not respond to the effects of bad calibration and incorrectly selected color profile in the customer's monitor.

5. Forms of Payment

5.1 The customer can choose the payment method when placing the order: - payment by bank transfer - PayPal
5.2 Payment by bank transfer (value of the order: cost of the item + shipping costs) should be made to the company account indicated after placing the order. The product will be sent after the payment is credited to our account. In special cases, if we can not process the order (no availability), the full amount will be returned to the account indicated by the customer in the shortest possible time.
5.3 PayPal payments - the customer can make a payment via PayPal by direct bank transfer from his bank or by a payment card.

6. Delivery

6.1 Delivery costs are borne by the customer (unless the offer says otherwise). The shipping cost is given for each product depending on the chosen payment method.
6.2 Shipments are made via Royal Mail / DHL / DPD throughout the country and abroad.
6.3 All packages we send are carefully packed in a way that guarantees the safety of goods during transport.
6.4 Before collecting the package, pay attention to whether it carries any signs of damage or opening. The customer has the right to check the contents of the package in the presence of the courier after signing the consignment note. In the case of mechanical damage to the goods or non-compliance with the order, ask the courier to write down the damage report, which will be the basis for any complaints. Only with such a protocol signed by the courier will be considered complaints about damage to the goods.
6.5 All parcels sent by a courier company are insured as standard, which guarantees full shipment security.

7. Personal Receipt

7.1 Personal collection at Cartalia Stationery Studio: 2 Crook Street e-mail: info@cartalia.co.uk Phone: (01244)297602
7.2 In the case of collection of goods at our office, the customer must present the printed order. When paying by bank transfer (prepayment) it is a prerequisite for the release of the goods. In the absence of printout of the order, the goods may be issued on the basis of the data in the ID document, if they agree with the data in the order.
7.3 The condition for collection is to place an order in advance and make an appointment with Cartalia. The customer signing the receipt of the goods, confirms his compliance with the order.

8. The Scope of Vendor's Liability

8.1 Products purchased are covered by a warranty.
8.2 Warranty of the Contractor:
a) The basis for the complaint through the fault of the Company may be only technical defects arising during the performance of the product or differences between the subject of the order described in the form and the contents of the shipment.
b) A complaint with a detailed description of the reason for submitting the application should be sent via email (info@cartalia.co.uk) within 14 days from the date of delivery. The faulty product should be returned at customer's own expense by registered postage with proof of sale to the sender's address within 30 days from the date of delivery. We do not accept C.O.D (cash on delivery) parcels. If the complaint is accepted, the costs associated with shipping the product will be refunded.
8.3 Carrier's warranty:
a) If there is a concern about the status of the shipment or the package of the shipment is damaged, a damage report must be prepared together with the delivery provider at the place of collection. Acceptance of a shipment without preparation of a protocol means no reservations regarding transport.
b) Please file a complaint by e-mail (address: info@cartalia.co.uk) within 14 days from the date of delivery. Goods together with the damaged packaging and proof of purchase should be sent back to the sender at customer's own expense by registered mail, unless otherwise agreed.

9. Complaints

Complaints about errors in the text of invitations / additions may only be considered if the printed version differs from the project accepted by the client. If an error appears on the paper version (in dates, words, letters or substance), which was not in the final version of the project accepted by the customer, then it is the basis for complaints, in other cases the complaint will not be accepted. If the products sent have technical defects or damage caused during delivery, the customer is obliged to immediately inform us by e-mail, and then send back (within 30 days of delivery) to the address indicated (at customer's own expense), respectively secured goods that are the subject of a complaint.
We would like to point out that the condition for the Customer's claims is to check the package upon receipt and to complete the damage report in the event of damage or shortages of goods, as damage may be caused by the courier company.
We review complaints within 14 business days of receiving the shipment with the returned products.
The color differences between the project (viewed on the monitor) and the finished printout that may occur result from technical reasons (differences between the RGB and CMYK mapping, individual monitor settings) and can not be the subject to a complaint. Individual hand-made invitations and accessories may differ slightly and can not be the subject to a complaint.
Cartalia Limited is committed to making every effort to ensure that the elements are of the highest possible level.

10. Withdrawal from the Agreement / Cancellation

10.1 Use of the site in contravention of the regulations may result in termination of the contract by the Company.
10.2 Due to the fact that the execution of the order begins immediately upon its acceptance, the customer may only withdraw from the contract before the First Digital Proof is generated ( usually within 12 hours of making the payment ).
10.3 Any deposit payments made towards your order are non-refundable after the First Digital Proof is generated.
10.4 Upon order placed on basis of quantities, Cartalia reservers the right to only alter the order within + 10 or - 10 in quantities. 

11. Final Provisions

11.1 The Client declares that one has read these regulations, accepts its provisions and undertakes to comply with them. In matters not covered by these regulations, generally applicable laws will apply.
11.2 The publisher reserves the right to change the regulations without having to inform the clients.
11.3 The service client can only be an adult who is over 18 years old and has full legal capacity.
11.4 Cartalia Limited reserves the right to amend the regulations. For new orders, the current regulations are published on the website. For orders in progress, the regulations from the date of order are binding.
11.5 By undertaking cooperation, the customer accepts the regulations in full.
11.6 Personal data is processed only for the purpose of completing the order. Cartalia Limited does not use them in any other way.
11.7 Cartalia Limited reserves the right to publish advertising, marketing and promotional materials on the Internet.


* Cartalia Limited, RESERVES THE RIGHT TO PUBLICISE ON THE INTERNET OF ALL OF ITS IMPLEMENTS. Each client undertaking cooperation with www.cartalia.co.uk is obliged to read the regulations. Ignorance of the regulations does not absolve the customer from the principles contained in it. By placing an order, the client accepts the regulations in full.